Last updated: 27 September 2026

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Repuvi platform and website at repuvi.com ("Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Repuvi is a review-management platform that helps businesses monitor ratings and reviews across platforms, generate suggested reply drafts using AI, and — where you connect the relevant accounts and grant permission — publish replies on your behalf. Features may change over time.

2. Accounts and Eligibility

• You must be at least 18 years old and authorised to act for the business you register.
• You are responsible for keeping your login credentials secure and for all activity under your account.
• You agree to provide accurate information and to keep it up to date.

3. Connected Accounts

When you connect a third-party account such as Google, you authorise Repuvi to access and act on the associated data only as described in our Privacy Policy and only to provide the features you request. You confirm you own, or are authorised to manage, any business profile you connect. You can disconnect at any time.

4. Third-Party Platform Policies and Your Account

Google, and every other review platform, sets its own rules for how businesses may collect and solicit reviews, and enforces them at its own discretion. Those rules can change without notice.

• You are responsible for how you use the Service on your own profiles. You are responsible for ensuring that your use of Repuvi — including how you collect feedback, which customers you ask for a review, and what you publish — complies with the current policies of any platform you connect.
• We do not control platform decisions. Repuvi has no control over, and accepts no responsibility for, any action a third-party platform takes against your business listing, profile, or account. This includes the removal or filtering of reviews, ratings being recalculated, a listing being suspended, restricted, or unverified, or access to a platform's API being limited or withdrawn.
• Platform changes may affect the Service. Features that depend on a third-party API may stop working, be reduced in scope, or become unavailable if that platform changes its terms, pricing, or technical access. We will not be liable for any resulting loss.
• Review-solicitation practices are your decision. The Service lets you configure how customer feedback is routed. Some platforms restrict selectively soliciting reviews from customers based on how they rate you. You should review the current policies of each platform you use and configure the Service accordingly.

Nothing in this section limits rights you have under applicable consumer law that cannot be excluded by agreement.

5. Acceptable Use

You agree not to:

• Use the Service to post false, misleading, deceptive, or fraudulent reviews or replies.
• Violate the terms or policies of any connected platform (including Google), or applicable laws.
• Attempt to disrupt, reverse-engineer, or gain unauthorised access to the Service.
• Use the Service to harass, defame, or harm others.
• Send review requests to people who have not agreed to be contacted by your business.
• Offer money, discounts, or anything else in exchange for a review, or ask only satisfied customers to post on Google.

You are solely responsible for the content of any reply you choose to publish.

6. AI-Generated Content

Repuvi can generate suggested reply drafts using artificial intelligence. These suggestions are provided as a starting point. You are responsible for reviewing, editing, and approving any reply before it is published. Repuvi does not guarantee that AI-generated content is accurate, appropriate, or suitable for any particular situation.

If you turn on Auto Reply, replies are generated and posted to your Google Business Profile automatically on your behalf, following the rules you set. You remain responsible for them, and you can turn Auto Reply off at any time.

7. Subscriptions and Payment

• Paid plans are billed in advance on the interval shown at checkout. Prices are listed on our website.
• Unless required by law, payments are non-refundable once a billing period has begun.
• You may cancel at any time; cancellation stops future billing and takes effect at the end of the current period.

8. Intellectual Property

Repuvi and its content, features, and branding are owned by Repuvi and protected by applicable laws. You retain ownership of your business data and content. You grant Repuvi a limited licence to process your data solely to provide the Service.

Google, Google Business Profile and Google Maps are trademarks of Google LLC. Repuvi is an independent product and is not affiliated with, endorsed by, or sponsored by Google.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or that ratings data from third-party platforms will be complete or current. Third-party platforms may change or limit their APIs at any time.

10. Limitation of Liability

To the maximum extent permitted by law, Repuvi shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill arising from your use of the Service. Our total liability for any claim shall not exceed the amount you paid us in the twelve months before the claim.

11. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms or use the Service unlawfully. Upon termination, your right to use the Service ends; certain provisions (such as disclaimers and limitation of liability) survive.

12. Changes to These Terms

We may update these Terms from time to time. We will post the updated version on this page and revise the "Last updated" date. Continued use after changes take effect constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Courts located in India shall have jurisdiction over any disputes.

14. Contact

Email: support@repuvi.com
Website: https://repuvi.com

15. Operator and Grievances

Repuvi is operated from Pipili, Puri, Odisha 752104, India.

If you have a complaint about the Service, contact our grievance team at support@repuvi.com or on WhatsApp at +91 70085 60542. We acknowledge complaints within 48 hours and aim to resolve them within one month.